🔁 Return Policy — AlturaPrime

Last Updated: January 2025

At AlturaPrime, we want every customer to be satisfied with their experience.
This Return Policy outlines how and when products can be returned.

1. Eligibility for Returns

You may request a return if:

• The item is in original condition
  
  

• The item is unused and undamaged
  
  

• All original packaging and accessories are included
  
  

• The return request is made within 7 days of receiving the product
  
  

• You have valid proof of purchase
  
  

2. Items Not Eligible for Return

We cannot accept returns for:

• Used or damaged items
  
  

• Items missing original packaging
  
  

• Personalized or custom-made products
  
  

• Clearance or discounted items
  
  

• Items damaged due to improper use or handling
  
  

3. How to Request a Return

To start a return:

1. Email us at contact@alturaprimellc.com
   
   

2. Include your order number and the reason for the return
   
   

3. Our support team will review your request
   
   

4. If approved, we will send return instructions
   
   

4. Return Shipping

• Customers are responsible for the return shipping cost
  
  

• Shipping fees paid during purchase are non-refundable
  
  

• If the return is due to our error (wrong or defective item), we will cover the return shipping
  
  

5. Inspection & Approval

After we receive the returned item:

• We inspect it within 3–5 business days
  
  

• If the return is approved, you can choose one of the following:
  
  

  • Exchange
    
    

  • Refund
    
    

  • Store credit (if applicable)
    
    

6. Damaged, Defective, or Incorrect Items

If you received the wrong or a damaged item, notify us within 48 hours:

📧 contact@alturaprimellc.com

We will arrange a replacement or full return at no extra cost.

7. Contact Us

For any questions about this Return Policy, reach out anytime:

📧 contact@alturaprimellc.com