🔄 Exchange Policy — AlturaPrime

Last Updated: January 2025

At AlturaPrime, we aim to ensure every customer and partner receives high-quality service.
This Exchange Policy explains the conditions under which items may be exchanged.

1. Eligibility for Exchange

To qualify for an exchange, the item must:

• Be unused and in original condition
  
  

• Include all original packaging and labels
  
  

• Be requested within 7 days of receiving the item
  
  

• Have proof of purchase or order confirmation
  
  

2. Non-Exchangeable Items

The following items cannot be exchanged:

• Items damaged due to misuse
  
  

• Custom or personalized orders
  
  

• Clearance or discounted items
  
  

• Items not in original condition
  
  

3. Exchange Process

To request an exchange:

1. Email us at contact@alturaprimellc.com
   
   

2. Provide your order number and the reason for the exchange
   
   

3. Our team will review your request
   
   

4. You will receive instructions on how to return or exchange the item
   
   

4. Shipping Costs

• Customers are responsible for return shipping costs
  
  

• Shipping fees are non-refundable
  
  

• We cover the shipping for sending the replacement item (in approved cases)
  
  

5. Damaged or Incorrect Items

If you received a damaged or incorrect item, contact us within 48 hours at:

📧 contact@alturaprimellc.com

We will inspect the issue and arrange a replacement at no extra cost.

6. Processing Time

Once we receive your item, please allow:

• 3–5 business days for inspection
  
  

• 3–7 business days for processing the exchange
  
  

7. Contact Us

If you have questions about our Exchange Policy, reach out anytime:

📧 contact@alturaprimellc.com